My Cape Town Concierge
Last updated: 16 October 2026
At My Cape Town Concierge, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us or use our concierge services.
We aim to handle personal information responsibly and in accordance with South Africa's Protection of Personal Information Act (POPIA).
My Cape Town Concierge provides personalised local recommendations, travel planning, itinerary preparation and booking assistance for visitors to Cape Town and the Cape Winelands.
Website: www.mycapetownconcierge.com
Email: hello@mycapetownconcierge.com
WhatsApp: +27 69 050 4802
Business address: Cape Town, South Africa
For privacy-related enquiries, please contact us using the email address above.
Depending on how you interact with us, we may collect:
Your name, email address and telephone number.
Travel dates, accommodation location and itinerary preferences.
Information about your interests, budget, preferred activities and special requirements.
Booking information needed to assist with restaurants, tours, transfers or other activities.
WhatsApp messages, emails and other correspondence.
Payment confirmation and transaction details supplied by our payment service provider.
Basic website usage information, where collected through cookies or website analytics.
We only request information reasonably necessary to provide our services.
We use personal information to:
Respond to enquiries and provide local advice.
Deliver purchased concierge packages and personalised itineraries.
Assist with reservations, bookings and travel arrangements.
Communicate with you before and during your visit.
Process and confirm purchases, cancellations and refunds.
Maintain appropriate business, financial and transaction records.
Improve our services and customer experience.
Meet applicable legal and regulatory obligations.
We process personal information where necessary to provide a requested service, comply with the law, pursue legitimate business interests or where you have provided appropriate consent.
WhatsApp is our primary communication channel.
When you contact us through WhatsApp, we use the information you provide to respond to your questions, make recommendations and deliver the services you have requested.
WhatsApp is operated by a third-party provider and is subject to its own privacy practices.
Please avoid sharing sensitive personal information, banking passwords or unnecessary identification documents through WhatsApp.
Where necessary to provide a requested service, we may share relevant information with third-party providers, including:
Restaurants and wine estates.
Tour operators, tourist guides and activity providers.
Accommodation and transport providers.
Payment processors and other service providers supporting our operations.
We share only information reasonably required for the relevant service.
Third-party providers are responsible for their own services and personal information handling practices.
We do not sell your personal information to third parties.
Payments may be processed through an independent payment service provider.
Payment information submitted through that provider is handled according to its security procedures and privacy policy.
We may retain transaction references, payment confirmations and other financial records necessary for administration, refunds, accounting and legal compliance.
We do not intentionally collect or store complete payment-card details on our website or in WhatsApp conversations.
We may occasionally offer customers the opportunity to receive news, recommendations or promotional information about our services.
Where consent is required, we will obtain it before sending marketing communications.
You may opt out of marketing messages at any time by contacting us or using the unsubscribe method provided.
We will not add you to a marketing mailing list merely because you have asked a question or purchased a concierge package.
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
Personal information may be stored in business email accounts, WhatsApp, booking records and systems used to administer our services.
We retain information only for as long as reasonably necessary for the purpose for which it was collected, or where a longer period is required or permitted by law.
Although we take reasonable precautions, no electronic communication or storage system can be guaranteed to be completely secure.
Our services are available to international visitors, and some of the technology platforms we use may process or store information outside South Africa.
Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer complies with applicable data protection requirements.
Our website may use cookies or similar technologies to support website functionality and, where enabled, understand how visitors use the site.
Some cookies may be placed by third-party services integrated into our website.
You can manage or restrict cookies through your browser settings. Certain website functions may not operate as intended if cookies are disabled.
Subject to applicable law, you may:
Ask whether we hold personal information about you.
Request access to your personal information.